What Pending, In progress, Processing, Completed, Partial and Canceled mean on an SMM panel — and what to do when an order seems stuck.
Why statuses matter
Once you submit an order on an SMM panel, the status is your main window into what is happening. Knowing exactly what each status means saves you from opening unnecessary tickets — and tells you when it is worth contacting support.
On SMM Boosted you can see the status of every order on the Orders page, filter by status, and read the same information through the API’s status action.
The six statuses at a glance
| Status | What it means | What you should do |
|---|---|---|
| Pending | The order was received and is waiting to start. | Nothing — keep the target public and unchanged. |
| In progress | Delivery has started. | Follow the remains count on the Orders page. |
| Processing | The order is being handled and will update soon. | Wait for the next status update. |
| Completed | The full quantity was delivered. | Check results; use Refill later if eligible and needed. |
| Partial | Only part of the quantity was delivered. | The undelivered part is refunded to your balance. |
| Canceled | The order was not delivered. | The charge is refunded to your balance; fix the cause and reorder. |
Start count and remains
Two numbers help you read progress:
- Start count — the count on the target (for example followers or views) recorded when the order started.
- Remains — how much of the ordered quantity is still to be delivered.
If you ordered 1,000 followers with a start count of 3,500, a completed order should bring the profile to roughly 4,500 — minus any natural drop or changes from other sources.
Why an order can end as Partial or Canceled
The most common causes are within your control:
- The account or post was private, or was made private during delivery.
- The link format did not match what the service asked for (for example a profile link on a service that needs a post link).
- The username was changed or the post deleted while the order ran.
- Another order for the same link was running at the same time.
In every case the undelivered amount is returned to your balance automatically, so you can correct the issue and order again.
When to contact support
Open a ticket if an order stays Pending far beyond the start time in the service description, or if a Completed order looks clearly wrong. Include the order ID and a short description — see our contact tips for getting a fast answer.
Frequently asked questions
Can I speed up a Pending order?
No. Orders are processed in the order they are received, at the speed stated for the service. Choosing a service with a faster stated start time is the best way to get quicker results.
Where does a Partial refund go?
The amount for the undelivered quantity is credited back to your SMM Boosted balance automatically.