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Frequently asked questions
Quick answers about orders, refills, payments and the API. Can’t find what you need? Our Help Center has step-by-step guides.
Getting started
What is an SMM panel?
An SMM (social media marketing) panel is an online platform where you can buy social media services — such as followers, likes, views or comments — and manage those orders from one dashboard.
How does SMM Boosted work?
You create an account, add funds to your balance, choose a service, enter the public link to your profile or post and the quantity you want. The order is processed automatically and you can track it on your Orders page.
How do I create an account?
Click Sign up, choose a username, enter your email address and a password, and accept the Terms of Service. Your dashboard opens immediately.
Do I need to give you my social media password?
No. We only need a public link or a username. Never share your social media passwords with anyone, including SMM Boosted.
Orders
How do I place an order?
Open New order, select a category and service, read the service description, paste the link, enter a quantity within the shown limits and click Submit. The charge is shown before you submit.
How do I track an order?
Go to the Orders page. Each order shows its status, start count, quantity and remains. You can filter by status or search by link or order ID.
What do the order statuses mean?
Pending: queued to start. In progress / Processing: being delivered. Completed: fully delivered. Partial: only part was delivered and the rest refunded to your balance. Canceled: not delivered and refunded to your balance.
Why is my order taking longer than expected?
Start times and speeds are estimates and depend on the service and current demand. If an order has not started well beyond the time shown in the service description, open a ticket with the order ID.
Can I cancel an order?
If the service supports cancellation, a Cancel button appears on the order in your Orders page. Once delivery has finished, an order cannot be canceled.
What is mass order?
Mass order lets you submit many orders at once by pasting one order per line in the format service ID | link | quantity.
Refills & refunds
What is a refill?
Some services include a refill period (for example 30 days). If the count drops during that period you can request a refill from the Orders page and the drop is topped up. Services marked “No Refill” are not eligible.
How do refunds work?
If an order is canceled, the charge is returned to your SMM Boosted balance. If an order is Partial, the undelivered portion is returned to your balance. See the Refund Policy.
Why was my refill rejected?
Common reasons are an expired refill period, a link that was changed or made private, or a count that is not below the delivered amount. The refill status shows the result.
Payments
How do I add funds?
Log in, open Add funds, choose a payment method available on your account, enter an amount and complete the payment. Your balance updates once the payment is confirmed.
Which payment methods do you accept?
The current methods are always listed on the Add funds page after you log in. See Payment Methods for details.
API & resellers
Can I use the API?
Yes. Generate an API key on your Account page and use the v2 API to list services, place orders, check status, request refills and cancels, and read your balance. See the API documentation.
Can I resell your services?
Yes. Many customers use SMM Boosted to fulfil orders for their own clients — see For resellers.
Account & support
How can I contact support?
Log in and open Tickets to create a support ticket. See Contact for tips on getting a fast answer.
I forgot my password. What should I do?
Use the Forgot password link on the login form to receive a reset email.
Is SMM Boosted affiliated with Instagram, TikTok or other platforms?
No. SMM Boosted is an independent service and is not affiliated with or endorsed by any social media platform.
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Our team answers through support tickets.