Refills top up drops during a refill period; refunds return money to your balance for undelivered orders. Learn when each applies and how to use them.
Two different safety nets
“Refill” and “refund” are often confused, but they solve different problems. A refund returns money when something was not delivered. A refill tops up a count that dropped after delivery. Understanding the difference helps you choose the right service before you order.
How refunds work
On SMM Boosted, refunds are credited to your account balance automatically in two situations:
- Canceled orders — the full charge is returned.
- Partial orders — the amount for the undelivered quantity is returned.
Completed orders are not refunded, because the full quantity was delivered. You can read the details in our Refund Policy.
How refills work
Social media counts naturally fluctuate. Some services include a refill period — shown in the service name as R30, R60, R90, R365 or “Lifetime Refill”. During that period, if the count drops below what was delivered, you can request a refill from the Orders page (or with the API’s refill action) and the drop is topped up.
Services labelled No Refill are usually cheaper but are not topped up after drops.
Which should you choose?
- Choose a refill service when keeping the count stable over weeks or months matters to you.
- Choose a no-refill service for short campaigns where cost matters more than long-term stability.
Either way, the refund rules for canceled and partial orders are the same.
Common reasons a refill is rejected
- The refill period has expired.
- The account was made private, renamed or the post deleted.
- The current count is not below the delivered amount.
- A refill was already requested recently for the same order.
Frequently asked questions
Is a refill a cash refund?
No. A refill delivers the dropped quantity again; it does not return money.
Where do I see the refill period?
In the service name (for example R30) and in the service description. Check both before ordering.