1. Information we collect
- Account information: your username, email address and password (stored in a protected form), and account settings such as language, currency and time zone.
- Order information: the services you order, the public links or usernames you submit, quantities, charges and order history.
- Payment information: deposit amounts, dates, methods and transaction references. Card and wallet details are processed by the payment provider you choose; we do not ask you to send full card details to us.
- Support information: the content of tickets you send us.
- Technical information: IP address, browser and device information, and logs needed to operate and secure the Service.
2. How we use information
- To create and run your account and process your orders, refills and refunds.
- To credit deposits and keep accurate payment records.
- To answer support requests.
- To protect the Service, prevent fraud and abuse and enforce our Terms.
- To send service-related messages such as password resets or important account notices.
- To comply with legal obligations.
3. What we do not do
We never ask for your social media passwords and we do not sell your personal information.
4. Sharing information
We share information only as needed to run the Service: with service providers that fulfil orders (limited to the order details required, such as the public link and quantity), payment providers that process your deposits, our hosting and platform providers, and authorities where required by law.
5. Cookies and similar technologies
We use cookies and local storage for essential functions such as keeping you signed in, security, and remembering preferences such as language and currency. See the Cookie Policy.
6. Data retention
We keep account, order and payment records for as long as your account is active and for as long afterwards as needed for legal, accounting and dispute-resolution purposes.
7. Security
We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS). No system is completely secure, so please use a strong, unique password and keep your API key private.
8. Your choices and rights
You can update your account details from your Account page. Depending on where you live, you may have rights to access, correct, delete or object to the use of your personal information. To make a request, open a support ticket.
9. Children
The Service is not intended for children. We do not knowingly collect information from children.
10. Changes to this policy
We may update this policy. The “Last updated” date shows when it last changed.
11. Contact
Questions about this policy can be sent to us through a support ticket from your dashboard (Tickets). See also our Contact page.