1. Refunds to your balance
- Canceled orders: if an order is canceled, the charge for that order is returned to your SMM Boosted balance.
- Partial orders: if an order is marked Partial, the amount for the undelivered quantity is returned to your balance.
- Balance refunds are applied automatically and can be used for new orders straight away.
2. Completed orders
Orders marked Completed have been delivered and are not refunded. If you believe an order was marked Completed incorrectly, open a ticket with the order ID and we will look into it.
3. Orders that are not eligible for a refund
- Orders where the link, username or other details entered were incorrect.
- Orders affected because the target was made private, deleted, renamed or changed while the order was running.
- Drops after completion on services marked “No Refill”, or after the refill period has ended.
- Duplicate orders placed for the same link at the same time.
4. Refills
Services that state a refill period (for example R30 for 30 days) can be refilled from the Orders page or via the API while the period is active. A refill tops up drops below the delivered amount; it is not a cash refund. Refill requests may be rejected if the period has expired, the target has changed or the count has not dropped.
5. Deposits and balance
Funds you add are credited to your account balance for use on the Service. If you have a question about a deposit — for example a payment that has not been credited or an amount that looks wrong — open a ticket with the payment date, method, amount and transaction ID. Requests to refund unused balance to the original payment method are reviewed case by case.
6. Chargebacks and disputes
Please contact support before opening a dispute with your payment provider — most issues can be resolved quickly through a ticket. Accounts with disputed or reversed payments may be suspended while the dispute is reviewed.
7. Contact
Questions about this policy can be sent to us through a support ticket from your dashboard (Tickets). See also our Contact page.